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RETURN POLICY - MICVIET Investment Company Limited

Fashion Blog Mon Apr 27 2020

Michair Company is always to explain all customers’ inquiries.

RETURN POLICY


We are willing to provide you returns and exchanges without shipping costs within 30 days on all sets that have not been installed, worn, or tampered with in any situation. One thing you should remember is that all our products are made of 100% natural human hair. Besides, each bundle comes from individual people, therefore, we cannot guarantee all of the hair color or texture. However, we will try our best to find out the best matches to meet your requirements. You can always check out your order to determine if the color is matched through our photos on website and video call.


Here are some of FAQ related to our return policy:


1. How long does the return policy last?

We will provide a refund on hair extensions within 30 days of the date that you receive your hair extensions.


2. What is the return policies?

The return and exchange requests are only accepted by following our requirement as follows:
• Hair must NOT have been installed, dyed, permed, tampered or altered in any situations;
• Hair MUST be in its original bundle and NOT be untied at the top;
• Hair MUST be kept in its original packaging;
• Returned packages MUST include a copy of the original invoice.
We will not accept your returns or exchanges which do not follow those requirements.


3. Do I have to pay for the shipping cost of my return?

Yes. All customers are responsible for their own return shipping costs. We recommend that you send your return by shipping the provider with a signature confirmation service, or buying insurance to protect your package as we cannot take responsibility for lost returns.

 

4. Do I need to contact Michair before returning my order?

You must contact us prior to sending your return, in case the return address may be different from the address your order was originally shipped from. Moreover, we will check your returned product and solve your refund.

Please note that the refunds for merchandise returned without contacting us cannot be guaranteed.


5. How can I contact you?

You can contact our customer service within 30 days of purchase or you can directly contact the staff that is responsible for your order.


6. Where is MICHAIR’s address?

You must to send us your return back to our correct company’s address.

33rd Floor, B Tower, Sunquare Building, 21 Le Duc Tho Street, My Dinh Ward, Nam Tu Liem District, Ha Noi City, Viet Nam.

Contact phone number: (+84) 962 279 910

Email address: sale@michair.vn

We are not responsible for lost returns or items send to the incorrect address.


7. How do I receive my refund?

A full refund will be provided to the original method of payment after we have received your return that is ACCEPTED. All customers MUST contact us after sending the package back and provide us your information in order for us to repay the refund.

 

 

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